Doug Evans, Tyriq Jones, Ray Vigh & Corey Houweling – 2/19/21
“I just wanted to tell you that the crew on her street do a great job. They are efficient, polite, and funny. I enjoy having them on our route and look forward to the waves we exchange on my walk each week. I am also very happy with how they return the totes with care after dumping them!”
“I just wanted to tell you that the crew on her street do a great job. They are efficient, polite, and funny. I enjoy having them on our route and look forward to the waves we exchange on my walk each week. I am also very happy with how they return the totes with care after dumping them!”
Customer in Caledonia, ON, Canada
Scott Beyer, Tyree Billingslea & William Bell – 2/11/21
“I’m handicapped and elderly, and your crew saw me struggling to get my trash to the curb. They got out to help get my tote for me and brought it back after dumping it, so I didn’t have to struggle while walking with my cane. I am so thankful for the help and the attention the Modern employees give to the residents they service. Thank you from the bottom of my heart!”
“I’m handicapped and elderly, and your crew saw me struggling to get my trash to the curb. They got out to help get my tote for me and brought it back after dumping it, so I didn’t have to struggle while walking with my cane. I am so thankful for the help and the attention the Modern employees give to the residents they service. Thank you from the bottom of my heart!”
Customer in East Aurora
Andre Haggins – 2/18/21
“This morning, one of your smaller trucks came by to collect our garbage. The man who put our waste in the truck took the time to return the containers to a spot in front of our house so as not to block the driveway. This meant he had to lift them up and secure them in a snowy area. He did this for every house on the street. I know this may not seem like a big thing, but given the current atmosphere, it was nice to see someone go the extra mile to help people out. This neighborhood has a lot of senior citizens and folks with some disabilities. It was truly appreciated and I wanted him to know how thankful we are.”
“This morning, one of your smaller trucks came by to collect our garbage. The man who put our waste in the truck took the time to return the containers to a spot in front of our house so as not to block the driveway. This meant he had to lift them up and secure them in a snowy area. He did this for every house on the street. I know this may not seem like a big thing, but given the current atmosphere, it was nice to see someone go the extra mile to help people out. This neighborhood has a lot of senior citizens and folks with some disabilities. It was truly appreciated and I wanted him to know how thankful we are.”
Customer in Blasdell
Joe Banks
“When our driver today used the arm on the truck to service the recycling, a lot of the materials spilled out. However, he took the time to clean it up and I very much appreciate it."
“When our driver today used the arm on the truck to service the recycling, a lot of the materials spilled out. However, he took the time to clean it up and I very much appreciate it."
Customer in Newfane
Erik Kozanecki
“After I accidentally crushed my recycling bin, Eric made sure I got a replacement. I really appreciate his help and diligence."
“After I accidentally crushed my recycling bin, Eric made sure I got a replacement. I really appreciate his help and diligence."
Customer in Eggertsville
Dave Diez & Rob Gilbert
“I am very appreciative of the service I have been getting from our drivers and the Customer Service team. Everyone is very helpful and pleasant."
“I am very appreciative of the service I have been getting from our drivers and the Customer Service team. Everyone is very helpful and pleasant."
Customer in Niagara Falls
Josh Maracle & John Ridgeway
“I watched my driver today pick up all of my cans and neatly put them all back after they were emptied. He even made sure all the lids were securely on, so they did not blow away. I know that people often call to complain or argue, so today I wanted to make sure you all knew that this crew went above and beyond for me and all of my neighbors. Thank you Modern!”
“I watched my driver today pick up all of my cans and neatly put them all back after they were emptied. He even made sure all the lids were securely on, so they did not blow away. I know that people often call to complain or argue, so today I wanted to make sure you all knew that this crew went above and beyond for me and all of my neighbors. Thank you Modern!”
Customer in Williamsville
Ray Wood & Robert Kramer
“I spent a little time speaking with Ray & Rob today while they were collecting yard waste today. I just wanted to call and say thank you. You have some pretty great employees who always work with a smile and never miss anything!”
“I spent a little time speaking with Ray & Rob today while they were collecting yard waste today. I just wanted to call and say thank you. You have some pretty great employees who always work with a smile and never miss anything!”
Customer in Amherst
Tim Buck
“Tim serviced me this morning for a septic pump out. He was absolutely amazing and did an outstanding job!”
“Tim serviced me this morning for a septic pump out. He was absolutely amazing and did an outstanding job!”
Customer in Orchard Park
Phil Borden
“I noticed that you have a new side arm truck. While your crew picked up my recycling, they knocked over the can next to the recycle tote and some stacked trash. The driver got out picked up everything he knocked over, restacked the trash and moved on. I never thought anyone cared about that kind of thing until today, and I truly appreciate the driver going above and beyond in his job.”
“I noticed that you have a new side arm truck. While your crew picked up my recycling, they knocked over the can next to the recycle tote and some stacked trash. The driver got out picked up everything he knocked over, restacked the trash and moved on. I never thought anyone cared about that kind of thing until today, and I truly appreciate the driver going above and beyond in his job.”
Customer in Newfane
Mark Hart & Gerald Stroud
“Last Friday was my son’s birthday, and we put a sign up outside telling people to beep for the birthday boy! Your drivers came through beeping and waving, got off the truck to wish my son happy birthday and each gave him a few dollars. I wanted to say thank you to your team. It meant more than you can ever know. Thank you so much for all the hard work you’re doing and for going above and beyond for your customers.”
“Last Friday was my son’s birthday, and we put a sign up outside telling people to beep for the birthday boy! Your drivers came through beeping and waving, got off the truck to wish my son happy birthday and each gave him a few dollars. I wanted to say thank you to your team. It meant more than you can ever know. Thank you so much for all the hard work you’re doing and for going above and beyond for your customers.”
Customer in East Aurora
Alysha Waag
“I called in with a problem, and I was very happy with the manner Alysha took my complaint. She was very friendly and I know how stressful her job can be. Thank you!”
“I called in with a problem, and I was very happy with the manner Alysha took my complaint. She was very friendly and I know how stressful her job can be. Thank you!”
Customer in Lockport
Quavadis Farr Pasilious, William Silman Recycle, Tim Hicks & Ken Ellison
“Thursday is collection day on my street, and I just want to say that the crews that collect the refuse and recycle are efficient and professional while doing what is a thankless job. Their efforts are appreciated by the neighborhood. If you can please convey that message to them, I am sure they rarely hear it.”
“Thursday is collection day on my street, and I just want to say that the crews that collect the refuse and recycle are efficient and professional while doing what is a thankless job. Their efforts are appreciated by the neighborhood. If you can please convey that message to them, I am sure they rarely hear it.”
Customer in Niagara Falls
Jim Higgins and Joel Hill
“The gentlemen that were sent out to pick up our couch were wonderful and very professional! Just wanted to let you know. I wish I had gotten their names."
“The gentlemen that were sent out to pick up our couch were wonderful and very professional! Just wanted to let you know. I wish I had gotten their names."
Customer in East Aurora
Mike Johnson
“I wanted to let you know how appreciative I am of our garbage collector, Michael. Not only is he super friendly each time we see him - he waves to the kids and always has a smile on his face- but he also goes the extra mile and walks my totes up to the side of my driveway so that it's easier for me to grab them each week.
I am so thankful to have someone like this taking care of our family each week.”
“I wanted to let you know how appreciative I am of our garbage collector, Michael. Not only is he super friendly each time we see him - he waves to the kids and always has a smile on his face- but he also goes the extra mile and walks my totes up to the side of my driveway so that it's easier for me to grab them each week.
I am so thankful to have someone like this taking care of our family each week.”
Modern CustomerLewiston, NY
Tyron Williams & Lloyd Schaffer
“I just wanted to compliment the workers on my route. I had a large amount of trash the last few weeks and they have been going above and beyond to take care of me. I am very appreciative of their hard work and service during these tough times.
I also made them some cookies and gave them hand sanitizer to thank them. I hope they enjoyed them!”
“I just wanted to compliment the workers on my route. I had a large amount of trash the last few weeks and they have been going above and beyond to take care of me. I am very appreciative of their hard work and service during these tough times.
I also made them some cookies and gave them hand sanitizer to thank them. I hope they enjoyed them!”
Modern CustomerAlbion, NY
Mike Johnson & Jerry Flynn
“We have been using your service for quite some time now. I have been wanting to let you know how great of a job your employees do in our community. The two employees who service us do a wonderful job picking up the recycling and refuse in our community. It is no small task, I personally do not know how they do it. Excellent service!”
“We have been using your service for quite some time now. I have been wanting to let you know how great of a job your employees do in our community. The two employees who service us do a wonderful job picking up the recycling and refuse in our community. It is no small task, I personally do not know how they do it. Excellent service!”
The Village Manufactured Home CommunityLockport, NY
Kim Binga
“I want to thank Kim who was so kind and caring helping me dispose of several logs. My tree was hit by lightning and I brought the logs to the street and they weren’t picked up because they weren’t bundled. She solved my problem and I’m very grateful to her and Modern. Great customer service!”
“I want to thank Kim who was so kind and caring helping me dispose of several logs. My tree was hit by lightning and I brought the logs to the street and they weren’t picked up because they weren’t bundled. She solved my problem and I’m very grateful to her and Modern. Great customer service!”
Modern CustomerBuffalo, NY
Victoria Rolley & Gustavo Ortiz
“I just want to say much I love the workers that service my house. They do an amazing job. They are hardworking, polite and kind. I broke my ankle a little bit ago, and the drivers were kind enough to bring my cans up by my porch for me. I appreciate your team very much!”
“I just want to say much I love the workers that service my house. They do an amazing job. They are hardworking, polite and kind. I broke my ankle a little bit ago, and the drivers were kind enough to bring my cans up by my porch for me. I appreciate your team very much!”
Modern CustomerHamburg, NY
Mac Pasilious-Farr & Jose Rios
“Every week, my son and I wait to see the Modern truck come though because trucks are his favorite. Today we were outside drawing on the sidewalk with chalk when Mack & Jose came through. They came out to say hello to us and drew for a quick minute on the sidewalk with my son. I wanted to say thank you! In this trying time, they took the time to make my son smile, even if it was just for a few minutes. They even used the rule of thumb about social distance; no hand shaking or high five, but they did an ‘air fist bump’ to my son.”
“Every week, my son and I wait to see the Modern truck come though because trucks are his favorite. Today we were outside drawing on the sidewalk with chalk when Mack & Jose came through. They came out to say hello to us and drew for a quick minute on the sidewalk with my son. I wanted to say thank you! In this trying time, they took the time to make my son smile, even if it was just for a few minutes. They even used the rule of thumb about social distance; no hand shaking or high five, but they did an ‘air fist bump’ to my son.”
Modern CustomerNiagara Falls, NY
Anthony Robertson
“Anthony was a rockstar today!”
“Anthony was a rockstar today!”
Modern CustomerOntario
Charles Leveille
“Just wanted to give a shout out to your worker Charles. He really does pay attention to his surroundings and went out of his way during his shift. Charles and his collection team collected trash in the alley behind my home. They were a few houses away when a little boy two homes down from me put a bag of trash on the ground. His garage was already collected at that point. Charles noticed the bag of trash and thought they had forgotten the bag. Charles proceeded to walk down the alley to grab the bag. A big thanks to Charles! He cared about sanitation, keeping critters away. Also today was very windy. Some employees would have left the trash. Thank you, thank you, thank you!”
“Just wanted to give a shout out to your worker Charles. He really does pay attention to his surroundings and went out of his way during his shift. Charles and his collection team collected trash in the alley behind my home. They were a few houses away when a little boy two homes down from me put a bag of trash on the ground. His garage was already collected at that point. Charles noticed the bag of trash and thought they had forgotten the bag. Charles proceeded to walk down the alley to grab the bag. A big thanks to Charles! He cared about sanitation, keeping critters away. Also today was very windy. Some employees would have left the trash. Thank you, thank you, thank you!”
Modern Customer
Jim Telga & Lloyd Shaffer
“I am handicapped and in a wheelchair. Two weeks ago, I fell off the ramp to my home into the snowbank. I was calling for help, but no one responded. I heard the Modern truck coming and when it stopped in front of my house, I started calling again. They heard me, helped me up and got me back into my house. I just wanted to let you know the wonderful, thoughtful people you employ.”
“I am handicapped and in a wheelchair. Two weeks ago, I fell off the ramp to my home into the snowbank. I was calling for help, but no one responded. I heard the Modern truck coming and when it stopped in front of my house, I started calling again. They heard me, helped me up and got me back into my house. I just wanted to let you know the wonderful, thoughtful people you employ.”
Modern Customer
Brian Miller & Zack Washburn
“My father is at home under Hospice care. The guys on their route know my dad isn’t able to move their tote, so they put their tote back every week. It means a lot to my parents that they care enough to help. It’s the little things and the few minutes that mean a lot. Your company should be pleased to have caring employees.”
“My father is at home under Hospice care. The guys on their route know my dad isn’t able to move their tote, so they put their tote back every week. It means a lot to my parents that they care enough to help. It’s the little things and the few minutes that mean a lot. Your company should be pleased to have caring employees.”
Modern CustomerNiagara Falls, NY
Lawson Garrson & Ken Blanchard
“I just wanted to let you know what an amazing bunch of guys you have working for you. I noticed the cans tipped over and was getting ready to go pick them up, but before I was able to get out there your drivers came, cleaned up the area and serviced my cans. I just wanted to thank them for the great job they did!”
“I just wanted to let you know what an amazing bunch of guys you have working for you. I noticed the cans tipped over and was getting ready to go pick them up, but before I was able to get out there your drivers came, cleaned up the area and serviced my cans. I just wanted to thank them for the great job they did!”
Modern CustomerEast Aurora
Jeff White & Will Silmon
“I just wanted to let you know that the driver and helper on my route do an excellent job. You should really get several more like these”
“I just wanted to let you know that the driver and helper on my route do an excellent job. You should really get several more like these”
Modern CustomerLockport, NY
Gary
“Your driver Gary used to be on my route, and even though he is not on my route anymore, he is still going above and beyond to help me out.”
“Your driver Gary used to be on my route, and even though he is not on my route anymore, he is still going above and beyond to help me out.”
Modern CustomerClarence, NY
Louie Marone
“I live in a new build subdivision in Fort Erie, and one of your employees was on site today to change/refresh the Porta-Potty adjacent to my house.
I wanted to take a minute to recognize your worker's professionalism. Even during such trying times, this employee's attention to detail (even wiping down the exterior of the new porta potty) and quick work was admirable.”
“I live in a new build subdivision in Fort Erie, and one of your employees was on site today to change/refresh the Porta-Potty adjacent to my house.
I wanted to take a minute to recognize your worker's professionalism. Even during such trying times, this employee's attention to detail (even wiping down the exterior of the new porta potty) and quick work was admirable.”
Modern CustomerFort Erie, Ontario
Anthony Powe
“I wanted to thank Anthony for his dedication, attitude and overall disposition in the performance of his duties. I even noticed several favorable comments on Blasdell’s Facebook page featuring Anthony and your crews in general.”
“I wanted to thank Anthony for his dedication, attitude and overall disposition in the performance of his duties. I even noticed several favorable comments on Blasdell’s Facebook page featuring Anthony and your crews in general.”
ClerkVillage of Blasdell
Ashley Whitener & Barry Harris
“I wanted to call to thank you all the men and woman working through all this. Without their work, I would be in a bind. I really appreciate all we have done for me and my neighbors.
Keep up the great work!”
“I wanted to call to thank you all the men and woman working through all this. Without their work, I would be in a bind. I really appreciate all we have done for me and my neighbors.
Keep up the great work!”
Modern CustomerHamburg, NY
Joe Mangione
“I just want to let you know about the great customer service your recycling driver gave today. My neighbor’s recycling bin blew over and the materials went everywhere. The driver got out and picked up every piece, I was very impressed. Great job!”
“I just want to let you know about the great customer service your recycling driver gave today. My neighbor’s recycling bin blew over and the materials went everywhere. The driver got out and picked up every piece, I was very impressed. Great job!”
Modern CustomerLockport, NY
Jim Telga
“Today while I was home and involved on the computer, the wind knocked down my American flag in my front yard not far from the road. While your staff was doing their job, one of them saw my flagpole on its side. He walked over and fixed the flag, set it upright and corrected the weight that was to keep it upright.
I am so glad to see the pride in our country is strong in your organization. It is especially important now that all our lives are affected, and everyone has a role to play to get us safely through this crisis.
Please pass on my gratitude to the proper persons in your company.”
“Today while I was home and involved on the computer, the wind knocked down my American flag in my front yard not far from the road. While your staff was doing their job, one of them saw my flagpole on its side. He walked over and fixed the flag, set it upright and corrected the weight that was to keep it upright.
I am so glad to see the pride in our country is strong in your organization. It is especially important now that all our lives are affected, and everyone has a role to play to get us safely through this crisis.
Please pass on my gratitude to the proper persons in your company.”
Modern CustomerOrleans County
Lee Knack
“I wanted to compliment my trash driver for his hard work today.
The recycling driver drove by earlier that morning and left my recycling can on its side in the middle of my driveway. When the trash driver came through later, he took care of the trash and then got out of the truck to pick up the recycling container and put it next to the trash can.
I am very grateful and wanted to say thank you for him going out of his way for me.”
“I wanted to compliment my trash driver for his hard work today.
The recycling driver drove by earlier that morning and left my recycling can on its side in the middle of my driveway. When the trash driver came through later, he took care of the trash and then got out of the truck to pick up the recycling container and put it next to the trash can.
I am very grateful and wanted to say thank you for him going out of his way for me.”
Modern CustomerAmherst, NY
Kim Binga
“I wanted to tell you about a wonderful lady you have working there in customer service. Her name is Kim. She was so helpful during a very stressful time for my husband and me. We had rented a dumpster and I was confused on the date it would be removed. I called in a panic not expecting anything really, but Kim was amazing and handled the call with a calm voice and was very understanding. She immediately had another rental delivered to us for the few extra days that we needed at no extra charge! I would never thought that would happen. Whether or not this is a regular process, I just wanted to commend Kim on how helpful and caring she was on the phone.
I wanted to send her flowers or a little something, but you are in the US, so Stacey here in Canada gave me your email so I could let you know that her kindness went a long way!”
“I wanted to tell you about a wonderful lady you have working there in customer service. Her name is Kim. She was so helpful during a very stressful time for my husband and me. We had rented a dumpster and I was confused on the date it would be removed. I called in a panic not expecting anything really, but Kim was amazing and handled the call with a calm voice and was very understanding. She immediately had another rental delivered to us for the few extra days that we needed at no extra charge! I would never thought that would happen. Whether or not this is a regular process, I just wanted to commend Kim on how helpful and caring she was on the phone.
I wanted to send her flowers or a little something, but you are in the US, so Stacey here in Canada gave me your email so I could let you know that her kindness went a long way!”
Joe Toohey & Chris SalciccioliModern Customers
Joe Toohey & Chris Salciccioli
“I wanted to thank my workers today. They saw that I was struggling with my trash and they both got out to help. They ended up taking everything for me, so I didn’t have to struggle or worry about the next pick up day. I am so pleased and overwhelmed with the compassion they had and the time they took to help me.”
“I wanted to thank my workers today. They saw that I was struggling with my trash and they both got out to help. They ended up taking everything for me, so I didn’t have to struggle or worry about the next pick up day. I am so pleased and overwhelmed with the compassion they had and the time they took to help me.”
Modern CustomerAmherst, NY
Joe Clark
“I would like to acknowledge and thank the recycling employee who services us today. He personally walked everyone’s recycling bins way back off the road clear from traffic, even though it wasn’t a windy day. Thank you to such a caring kind considerate person. Your employees are always friendly when I wave to them, but today's worker went above and beyond! Thank you!” -
“I would like to acknowledge and thank the recycling employee who services us today. He personally walked everyone’s recycling bins way back off the road clear from traffic, even though it wasn’t a windy day. Thank you to such a caring kind considerate person. Your employees are always friendly when I wave to them, but today's worker went above and beyond! Thank you!” -
Customer in Middleport
Rafael Adorno
“I just wanted to say how happy I am with my service. I know the driver was running behind, but when he got to my street, he did an amazing job. He had a smile on his face the whole time, he picked up everything, and he was very nice. I understand that he was running behind because he was working alone, so I wanted to make sure he gets the recognition he deserves for his good work!”
“I just wanted to say how happy I am with my service. I know the driver was running behind, but when he got to my street, he did an amazing job. He had a smile on his face the whole time, he picked up everything, and he was very nice. I understand that he was running behind because he was working alone, so I wanted to make sure he gets the recognition he deserves for his good work!”
Customer in Depew
Andre Haggins
“Your employee did an excellent job with the recovery pick up. He was very thorough and professional. It was a very hot day and to do that in this heat by himself was commendable. Thank you!”
“Your employee did an excellent job with the recovery pick up. He was very thorough and professional. It was a very hot day and to do that in this heat by himself was commendable. Thank you!”
Customer in Hamburg
Jennifer Wozniak
“I just wanted to thank Jennifer for all of her help with the portable toilet she got me set up with over the holiday. She really went over and above all expectations. It really means a lot!”
“I just wanted to thank Jennifer for all of her help with the portable toilet she got me set up with over the holiday. She really went over and above all expectations. It really means a lot!”
Phil Fleming - RP Oakhill
Marie Lata & Mac Pasilious-Farr
“Thank you Modern for going above and beyond.
I am a disabled veteran and I wanted to thank Marie and my driver for helping me with my trash this week.
I love that Modern for treats me like family.”
“Thank you Modern for going above and beyond.
I am a disabled veteran and I wanted to thank Marie and my driver for helping me with my trash this week.
I love that Modern for treats me like family.”
Customer in Niagara Falls
Joel Wilkins
“Joel has been our garbage worker for a few years and has always went above and beyond. Every Monday and Thursday, our 5 year old daughter hears the truck and runs out, and Joel will wave to our daughter and she waves back. It has become a ritual over the past couple years. It’s a small gesture, but something that means a lot to our daughter.
Joel informed us today that he was getting a different route and we would be getting a new driver. It may seem small, but hearing this news broke my heart. My daughter waved to him for the last time today. He has always brought a little light into her life with just a simple wave and a honk.”
“Joel has been our garbage worker for a few years and has always went above and beyond. Every Monday and Thursday, our 5 year old daughter hears the truck and runs out, and Joel will wave to our daughter and she waves back. It has become a ritual over the past couple years. It’s a small gesture, but something that means a lot to our daughter.
Joel informed us today that he was getting a different route and we would be getting a new driver. It may seem small, but hearing this news broke my heart. My daughter waved to him for the last time today. He has always brought a little light into her life with just a simple wave and a honk.”
Customer in North Tonawanda
Sean Kelly & Jeffrey Anderson
“My sister lives in the Elmwood Village and my nephews are obsessed with garbage and recycling trucks. Wednesday is their garbage day and the boys pretty much drag my parents around the neighborhood following the trucks.
The driver Sean and helper Jeffrey are terrific! They are so great with the boys - always talking to them and letting them see how the trucks work. My nephew has been so excited and he now even brings them waters.
I just wanted to report a good story and hopefully report to the workers that we say thanks!”
“My sister lives in the Elmwood Village and my nephews are obsessed with garbage and recycling trucks. Wednesday is their garbage day and the boys pretty much drag my parents around the neighborhood following the trucks.
The driver Sean and helper Jeffrey are terrific! They are so great with the boys - always talking to them and letting them see how the trucks work. My nephew has been so excited and he now even brings them waters.
I just wanted to report a good story and hopefully report to the workers that we say thanks!”
Customer in Buffalo
Trevor Deary & Dallas Mort
“I wanted to let you know that I really appreciate the hard work being done by your crew. Your crew tackled this past garbage day with class and respect. I ask you to thank them on my behalf. They are exceptional employees.”
“I wanted to let you know that I really appreciate the hard work being done by your crew. Your crew tackled this past garbage day with class and respect. I ask you to thank them on my behalf. They are exceptional employees.”
Customer in Gasport
Melissa McLaughlin – 9/21/20
“Melissa went above and beyond for me. I am a new subscription customer and am visually impaired. I was having problems viewing my contract on the computer, so Melissa filled it out over the phone with me and stopped by my home on her way home from work so I could sign it. My trash had started piling up, so I needed service immediately. Even though I didn’t have a container yet, Melissa made sure my trash was picked up right away.
I just can’t believe how she went above and beyond for me. I had the choice between you and the “big green guys” but I’m so happy I chose a local company that provides this kind of customer service. Please thank Melissa for exceptional customer service!”
“Melissa went above and beyond for me. I am a new subscription customer and am visually impaired. I was having problems viewing my contract on the computer, so Melissa filled it out over the phone with me and stopped by my home on her way home from work so I could sign it. My trash had started piling up, so I needed service immediately. Even though I didn’t have a container yet, Melissa made sure my trash was picked up right away.
I just can’t believe how she went above and beyond for me. I had the choice between you and the “big green guys” but I’m so happy I chose a local company that provides this kind of customer service. Please thank Melissa for exceptional customer service!”
Customer in Hamburg
Ken Bregy & Nick Barber – 9/14/20
“The drivers on our route always go above and beyond and are really doing a great job. I would love to send them some gift cards or some type of small gift for the great work they do!”
“The drivers on our route always go above and beyond and are really doing a great job. I would love to send them some gift cards or some type of small gift for the great work they do!”
Customer in Medina
Greg Billups – 9/14/20
“Today when your driver was servicing my house, some trash spilled out of the tote. The driver was very thorough in making sure every bit was picked up. I am very happy that he didn’t leave a mess behind.”
“Today when your driver was servicing my house, some trash spilled out of the tote. The driver was very thorough in making sure every bit was picked up. I am very happy that he didn’t leave a mess behind.”
Customer in Orchard Park
Joe Clark – 9/14/20
“I wanted to let you know how helpful the driver on our route was this morning. He took his time and was very efficient and helpful!”
“I wanted to let you know how helpful the driver on our route was this morning. He took his time and was very efficient and helpful!”
Customer in Newfane
Lisa Sauer & Lee Knack – 9/14/20
“I wanted to call to tell you how amazing your drivers are! My family absolutely adores our drivers. Trash day is our favorite day in our house. The drivers always say ‘Hi’ and wave to my kids, and my kids used to go out and give them high fives before Covid. The drivers would even lift the totes a few times just to show the kids how the trucks work. I wanted to make sure the drivers get recognized for being such awesome employees.”
“I wanted to call to tell you how amazing your drivers are! My family absolutely adores our drivers. Trash day is our favorite day in our house. The drivers always say ‘Hi’ and wave to my kids, and my kids used to go out and give them high fives before Covid. The drivers would even lift the totes a few times just to show the kids how the trucks work. I wanted to make sure the drivers get recognized for being such awesome employees.”
Customer in Amherst
Anthony Power & Desmond Russell; Dennis Mazurski & Jayquan Jackson; Harvey Lorenz, Ken Pachlowski & Curt Harris; Sean Harris & Jordan Denicola – 9/14/20
“I just wanted to report how pleased I’ve been with our trash and recycling services, as well as the truck drivers on my route. My kids and I love the drivers and they have become like family to us. All of the drivers are so sweet and nice to my little boys and they just adore them.”
“I just wanted to report how pleased I’ve been with our trash and recycling services, as well as the truck drivers on my route. My kids and I love the drivers and they have become like family to us. All of the drivers are so sweet and nice to my little boys and they just adore them.”
Customer in Williamsville
Ken Deering – 9/1/20
“I just wanted to say that the gentleman who delivered my cans today is the real deal! I was so happy with the service and how he handled things, he was very kind!"
“I just wanted to say that the gentleman who delivered my cans today is the real deal! I was so happy with the service and how he handled things, he was very kind!"
Customer from Harvest Moon Hydroponics
Billy Zonruiter – 9/1/20
“Our son loves all things garbage and recycling. Every Thursday, we drive around the neighborhood in our truck and follow Bill as he works along his route. Today was extra special as Bill had a surprise for our son and gifted him with a toy truck. We want to thank Bill for going above and beyond. We truly appreciate his kindness and generosity. As parents, we feel proud that our son is inspired by a hard-working member of our community. Thank you so much, Bill!”
“Our son loves all things garbage and recycling. Every Thursday, we drive around the neighborhood in our truck and follow Bill as he works along his route. Today was extra special as Bill had a surprise for our son and gifted him with a toy truck. We want to thank Bill for going above and beyond. We truly appreciate his kindness and generosity. As parents, we feel proud that our son is inspired by a hard-working member of our community. Thank you so much, Bill!”
Customer in Haldimand County
Brandon Smith
“I would like to give a shout out to Brandon who serviced my septic tank today. The service was very fast as occurred within 24 hours of my original call. Brandon even cleaned up the dirt for me, put it all back where it belonged and packed it down. He was very kind and polite, and I was very impressed with his work.”
“I would like to give a shout out to Brandon who serviced my septic tank today. The service was very fast as occurred within 24 hours of my original call. Brandon even cleaned up the dirt for me, put it all back where it belonged and packed it down. He was very kind and polite, and I was very impressed with his work.”
Customer from The Poppyseed Restaurant
Greg Billups
“I wanted to let you know that my trash driver is amazing and so kind. He always goes above and beyond and will knock on the door and let us know if something is blocking the dumpster. I really can’t say enough about how great he is.”
“I wanted to let you know that my trash driver is amazing and so kind. He always goes above and beyond and will knock on the door and let us know if something is blocking the dumpster. I really can’t say enough about how great he is.”
Customer from The Poppyseed Restaurant
Ron Smith & Dwayne Burns
“I wanted to thank your workers. The trash truck missed a trash bag in my can, so I went out and talked to the recycling workers to see what I can do to get the bag picked up. The workers were both so kind and Dwayne got out of the truck, took my trash bag and checked my neighbors’ totes as well for anything missed. He told me that he would take it so I didn’t have to wait for a recovery and informed me to call customer service next time so they can send out a driver. Dwayne and the driver were absolutely amazing with their service and they were so kind to help me.”
“I wanted to thank your workers. The trash truck missed a trash bag in my can, so I went out and talked to the recycling workers to see what I can do to get the bag picked up. The workers were both so kind and Dwayne got out of the truck, took my trash bag and checked my neighbors’ totes as well for anything missed. He told me that he would take it so I didn’t have to wait for a recovery and informed me to call customer service next time so they can send out a driver. Dwayne and the driver were absolutely amazing with their service and they were so kind to help me.”
Customer in Amherst
Mike Pacholczak
“I would like to thank the driver that serviced us today. Our recycling tote tipped over and he got out of his truck and picked it all up.”
“I would like to thank the driver that serviced us today. Our recycling tote tipped over and he got out of his truck and picked it all up.”
Customer in Amherst
Will Bould
“I first contacted Will and explained to him my situation. He found the best value for my particular circumstances. I was going through a pretty tough time having to clean out my family home and his professional attitude and understanding was going above and beyond what I expected. The drivers had to get into a tough spot, a lot of back and forth maneuvering was required and they also were very professional and courteous. They made a tough situation for me easier to deal with.
Thank you for the great service!”
“I first contacted Will and explained to him my situation. He found the best value for my particular circumstances. I was going through a pretty tough time having to clean out my family home and his professional attitude and understanding was going above and beyond what I expected. The drivers had to get into a tough spot, a lot of back and forth maneuvering was required and they also were very professional and courteous. They made a tough situation for me easier to deal with.
Thank you for the great service!”
Manager of Water Maintenance at Niagara Region
Ray Wood & Robert Kramer
“I just wanted to call in to commend Rob and Ray, who collected my yard waste. They always do an excellent job and seem to go above and beyond my expectations. You have a wonderful crew and I am very happy with Modern.”
“I just wanted to call in to commend Rob and Ray, who collected my yard waste. They always do an excellent job and seem to go above and beyond my expectations. You have a wonderful crew and I am very happy with Modern.”
Customer in Getzville
Kevin Chrzanowski & Antoine Black
“I would like to give kudos to a driver who went above and beyond with their job! I put out a washer and knew it probably wouldn’t be collected with my trash, but was hoping a scrapper would take it. The drivers did end up taking it and I just wanted to say how great of a crew they are! I wanted to make sure they get the recognition they deserve!”
“I would like to give kudos to a driver who went above and beyond with their job! I put out a washer and knew it probably wouldn’t be collected with my trash, but was hoping a scrapper would take it. The drivers did end up taking it and I just wanted to say how great of a crew they are! I wanted to make sure they get the recognition they deserve!”
Customer in Hamburg
Brian Parkes & Dave Diez – 10/1/20
“I wanted to let you know that our driver was really doing a great job today. You should really keep people like him around. He was going out of his way to dump the totes on our street and make sure they were completely clean before placing back on residents’ driveways. I have never seen someone work so hard at making sure the customer was satisfied, and wanted to give him the utmost praise.”
“I wanted to let you know that our driver was really doing a great job today. You should really keep people like him around. He was going out of his way to dump the totes on our street and make sure they were completely clean before placing back on residents’ driveways. I have never seen someone work so hard at making sure the customer was satisfied, and wanted to give him the utmost praise.”
Residential Customer
Matthew Morga & Jordan Green – 10/5/20
“I wanted to let you all know that the Buffalo recycling guys are always so friendly and helpful. I just want to make sure that you tell them how much they are appreciated!”
“I wanted to let you all know that the Buffalo recycling guys are always so friendly and helpful. I just want to make sure that you tell them how much they are appreciated!”
Customer in Buffalo
John Thomas – 10/14/20
“I wanted to call in to recognize our driver today. When he was emptying the recycle tote, recycling material fell out, but the driver made sure each and every piece was pick up from the ground. He is an excellent worker and I truly appreciate everything he does.”
“I wanted to call in to recognize our driver today. When he was emptying the recycle tote, recycling material fell out, but the driver made sure each and every piece was pick up from the ground. He is an excellent worker and I truly appreciate everything he does.”
Customer in Cheektowaga
Leon Anderson – 10/16/20
“I just wanted to give one of your recycling drivers a nice word. I had just gotten home from church and thought that the pickup day was delayed due to the holiday when I saw the recycling truck going down my street. When the driver stopped at my house and took the recycling, he informed me that the trash truck already came through and advised me to put my trash tote on the other side of the street so it could be collected. He then got out of his truck and went in the back to help me load up some of the larger recycling pieces I had as well. It’s guys like that working for you that really mean something. When you run into someone like that in your lifetime, it goes a long way. He was one of the nicest guys I have ever met!”
“I just wanted to give one of your recycling drivers a nice word. I had just gotten home from church and thought that the pickup day was delayed due to the holiday when I saw the recycling truck going down my street. When the driver stopped at my house and took the recycling, he informed me that the trash truck already came through and advised me to put my trash tote on the other side of the street so it could be collected. He then got out of his truck and went in the back to help me load up some of the larger recycling pieces I had as well. It’s guys like that working for you that really mean something. When you run into someone like that in your lifetime, it goes a long way. He was one of the nicest guys I have ever met!”
Customer in Amherst
Sam Crump & Shedrick Harris – 10/16/20
“I would just like to compliment the guys who serviced my recycling today. Some items had fallen out and they took their time to pick it all up. They were amazing!”
“I would just like to compliment the guys who serviced my recycling today. Some items had fallen out and they took their time to pick it all up. They were amazing!”
Customer in Amherst
Ken Bregy and Nick Barber – 10/16/20
“I'm not sure who it was but they definitely do deserve some kind of recognition for going out of their way today. We had forgotten to take our garbage out last night, but when we came out this morning, we saw that our driver had emptied our garbage cans even though they were not out to the road! I just wanted to tell whoever it was thank you. We are a big family of 6 and our cans were full! So thank you for going out of your way to empty our cans”
“I'm not sure who it was but they definitely do deserve some kind of recognition for going out of their way today. We had forgotten to take our garbage out last night, but when we came out this morning, we saw that our driver had emptied our garbage cans even though they were not out to the road! I just wanted to tell whoever it was thank you. We are a big family of 6 and our cans were full! So thank you for going out of your way to empty our cans”
Customer in Medina
Kyle Winstel
“This call is not to complain but to tell you how great of a guy you have working for you. The driver who did my recycling today is great - you should really keep him around. The driver went out of his way to help me and I am so grateful for that.”
“This call is not to complain but to tell you how great of a guy you have working for you. The driver who did my recycling today is great - you should really keep him around. The driver went out of his way to help me and I am so grateful for that.”
Customer in Cambria
Greg Billups
“I went out today around 10 am and when I returned around noon, I saw the Modern trucks just finishing up and leaving. A fantastic time because it’s noisy but no one here is sleeping! I hope this continues.
Thank you so much. I will be sure to inform the condo board and property manager to continue with Modern when the next contract comes up. You don’t know how many people you have made very happy.
Thanks again and best wishes for the holiday season. You just gave me the best gift I could ask for!”
“I went out today around 10 am and when I returned around noon, I saw the Modern trucks just finishing up and leaving. A fantastic time because it’s noisy but no one here is sleeping! I hope this continues.
Thank you so much. I will be sure to inform the condo board and property manager to continue with Modern when the next contract comes up. You don’t know how many people you have made very happy.
Thanks again and best wishes for the holiday season. You just gave me the best gift I could ask for!”
Customer from Orchard Commons
Randy Huff & Kyle Winstel
“I just wanted to call in and thank your drivers that service my trash and recycling. I had a stroke recently and they have been placing my totes where they are easy to retrieve. I am just so appreciative of them taking care with me and my residence. Good Job!”
“I just wanted to call in and thank your drivers that service my trash and recycling. I had a stroke recently and they have been placing my totes where they are easy to retrieve. I am just so appreciative of them taking care with me and my residence. Good Job!”
Customer in Lockport
Jerry Finn & Joe Frank
“Two of your drivers saw me struggling with yard waste bags and they stopped to help and took the bags. I don’t even think it was my usual crew. I am very thankful!”
“Two of your drivers saw me struggling with yard waste bags and they stopped to help and took the bags. I don’t even think it was my usual crew. I am very thankful!”
Customer in Newfane
Michael Houtz
“I wanted to send my praises to the laborer on the truck that services us. He is excellent at what he does. He actually takes the time to get all the bulk trash from the residents, and if anything has blown over or blown away, he goes out of his way to make sure that they are retrieved.
There’s nothing like a worker that is willing to go above and beyond, even when they don’t have to. He deserves much praise for the job he does!”
“I wanted to send my praises to the laborer on the truck that services us. He is excellent at what he does. He actually takes the time to get all the bulk trash from the residents, and if anything has blown over or blown away, he goes out of his way to make sure that they are retrieved.
There’s nothing like a worker that is willing to go above and beyond, even when they don’t have to. He deserves much praise for the job he does!”
Customer in Amherst
Erik Kozanecki
“I usually call in about my collection being missed or skipped but today, I witnessed your guys going above and beyond to pick up blown over recycling totes. They were picking up all the mess that fell out of them. I wanted to thank them and tell them to keep up the good work. I know things get kind of hectic at times, but I want the guys to know that their efforts don’t go unnoticed!”
“I usually call in about my collection being missed or skipped but today, I witnessed your guys going above and beyond to pick up blown over recycling totes. They were picking up all the mess that fell out of them. I wanted to thank them and tell them to keep up the good work. I know things get kind of hectic at times, but I want the guys to know that their efforts don’t go unnoticed!”
Customer in Amherst
Angela Saleh, Eric Spates & Miles Chapman-Davis – 12/9/20
“There is an 82-year-old women who lives on my street and loves your drivers. During the night, I noticed her recycling tote tipped over and there was recycling all over. I was so worried all night thinking about how she was going to get out there in this weather and clean it all up.
Your driver came along, cleaned up all her recycling off the ground and then serviced her recycling tote. Your drivers are so amazing to the town. Thank you to that driver and your amazing team!”
“There is an 82-year-old women who lives on my street and loves your drivers. During the night, I noticed her recycling tote tipped over and there was recycling all over. I was so worried all night thinking about how she was going to get out there in this weather and clean it all up.
Your driver came along, cleaned up all her recycling off the ground and then serviced her recycling tote. Your drivers are so amazing to the town. Thank you to that driver and your amazing team!”
Customer in Cheektowaga
Mike Kramarz & Devan Leatherman
“I just wanted to let you know that the guys who service my home are the best garbage men in the world!”
“I just wanted to let you know that the guys who service my home are the best garbage men in the world!”
Customer in Clarence
Joe Mangione
“My recycling driver went above and beyond today. He dropped items on the ground while emptying the tote using the side arm truck, but he got out and picked up every piece and double checked the recycle tote to make sure it was empty. There was a larger piece of cardboard jammed in there, so he loosened it up and re-emptied the tote.
Thank you for taking time out of your day to call me back and listen to my story. Your staff is fantastic!”
“My recycling driver went above and beyond today. He dropped items on the ground while emptying the tote using the side arm truck, but he got out and picked up every piece and double checked the recycle tote to make sure it was empty. There was a larger piece of cardboard jammed in there, so he loosened it up and re-emptied the tote.
Thank you for taking time out of your day to call me back and listen to my story. Your staff is fantastic!”
Customer in Lockport
Lee Knack
“We were struggling to get our bags to the curb and the driver got out to help us. I just wanted to say thank you for all the help. You have some amazing hard workers at Modern!”
“We were struggling to get our bags to the curb and the driver got out to help us. I just wanted to say thank you for all the help. You have some amazing hard workers at Modern!”
Customer in Amherst
Pete Badura & Anthony Beasock
“I am very happy that my trash crew has been placing my cans back where I asked! am very thankful.”
“I am very happy that my trash crew has been placing my cans back where I asked! am very thankful.”
Customer in Niagara Falls
Craig McNair & Charlie Petroziello
“I just wanted to shout out two of your workers on my route. They are so friendly and professional!”
“I just wanted to shout out two of your workers on my route. They are so friendly and professional!”
Customer in Newfane
Harvey Lornez & Charles Richards
“I wanted to thank my trash drivers so much. Even though it is so cold and snowing, when they dropped some trash in the road, they turned around to pick it all up. It was so sweet and kind of them. They truly go above and beyond the expectation. I appreciate your company and staff very much!”
“I wanted to thank my trash drivers so much. Even though it is so cold and snowing, when they dropped some trash in the road, they turned around to pick it all up. It was so sweet and kind of them. They truly go above and beyond the expectation. I appreciate your company and staff very much!”
Modern Customer
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